Refund Policy

Effective date: September 29, 2026. Version 1.0. Applies to paid Events only.

1. Scope

This Refund Policy applies to paid registrations for PiVOTSALES.ai Events and is part of the Event Terms. Free Events do not involve payment and are not covered.

2. Refunds you request

You may receive a full refund if you cancel through your attendee portal at least 7 days before the Event start time. Within 7 days of the start time, registrations are non-refundable, but you may transfer your registration to a colleague through your attendee portal where transfers are enabled. Not attending, or leaving early, does not qualify for a refund.

3. If we cancel or postpone

If we cancel an Event, you will receive a full refund of the amount you paid. If we postpone an Event, your registration moves to the new date automatically. If you cannot attend the new date, you may request a full refund within 14 days of our postponement notice. If we change an Event from onsite to online, you may request a full refund within 14 days of our notice, or keep your registration for the online Event.

4. How refunds are paid

Refunds are issued to the original payment method through Stripe, for the amount actually paid after any discount or promotional code. Your bank or card issuer controls when the refund appears on your statement.

5. Chargebacks

Please contact us before disputing a charge with your card issuer. We will work with you to resolve the issue quickly.

6. Contact

ClientON, LLC dba PiVOTSALES.ai, 26 S Rio Grande St, Salt Lake City, UT 84101, chad@pivotsales.ai